FAQ

Got Questions? We’ve Got Answers!

  • How do I know if the luxury bags you carries authentic ?

      There is an authentic cert given out whenever you purchase a luxury bag. You are also allowed to exchange within 7days of purchase, however, the price tag, condition have to intact. Customers in China, are also allowed to exchange in Singapore within one month of purchase and the following have to be done first: 1)Email, This email address is being protected from spambots. You need JavaScript enabled to view it., within one week of your purchase 2)State which brand, serial number, date and preferred time for the exchange. Price tag and condition have to be intact. Brands and models available might be different.
  • Do you have seasonal sales?

    Please register on i13concept.com to receive email updates on collections, new product launches and seasonal sales..
  • How do I place an order?

    You may visit our e-commerce site, i-13.net, alternatively, you may come down to the physical shop.
  • How to start a partnership with i-13?

    Kindly do email, This email address is being protected from spambots. You need JavaScript enabled to view it. and we will get back to you within 1 working day. .
  • Do you do wholesale, distributions or reselling?

    Yes, we do, you could email This email address is being protected from spambots. You need JavaScript enabled to view it. for any enquires and we will get back to you within 1 working day.

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